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When you buy a new home, customer service and satisfaction are very important.

​In practice, this means that the builder should make each step in the buying and building process easy and worry-free for you. And you should be treated as a valued customer long after you move into your new home.

The size of a company has little to do with service. Large or small, you should expect personalized service focused on you, your needs and your peace of mind. Here’s what you can and should expect.

We work hand in hand with our customers to educate them on the build process, prioritize their family’s needs and wants, bring unique perspectives to their home design and ensure that we maximize value in their home within their budget.


  • Site Preparation


    The first crew on the site handles site preparation. Often, this crew and the foundation crew are the same people, but sometimes not (especially if there are a lot of trees on the lot). Houses are generally built on a foundation that is either a basement, a crawl space or a slab. The site-preparation crew typically arrives on the site with a backhoe and/or bulldozer. The crew’s job is to clear the site of any trees, rocks and debris, level the site if necessary and dig as necessary for the foundation being built.

  • Foundation

    The Foundation

    Poured concrete wall foundations are arguably stronger than cinder blocks. Poured walls have a better lateral strength, which means they are able to resist more pressure from the water and the soil from the outside. A poured wall doesn’t have joints like a block wall so it is easier to waterproof.

  • Floor

    The Floor

    The framing crew is the next group of people on the site. They start by building the floor (unless the house uses a slab foundation, in which case the slab is the floor). The floor framing looks like this:

    The floor starts with a sill-plate made of pressure-treated lumber in direct contact with the bricks of the crawl space wall. One interesting thing to note is that this house literally “sits” on the foundation — it is not held on or bolted on in any way. Then the floor is constructed on the sill with 2×10 lumber. All of the “joists” (as the 2x10s in the floor are called) meet on this center beam.

    Once the floor framing is complete, it is covered with 1/2-inch or 5/8-inch plywood or OSB (oriented strand board).

  • The Walls & Stairs


    When viewing a framed house before the wall coverings are installed, the building often seems complicated and to some, a daunting project. House framing actually consists of several separate “projects” assembled into one to create the finished home.

    The most common framing material is wood, but metal framing is becoming more popular. Metal may be desired in some areas and may be a code regulation in other areas as well.

  • Trusses/Rafters

    Rafters or Trusses

    Trusses and rafters are both assembled ahead of being installed onto the roof. Trusses are assembled in a factory using pre-engineered structures and joints. On the other hand, rafters are assembled at the construction site. Rafters contain two main outer beams which support the roof structure.

    As the trusses come with a web of triangles inside the main frame, they provide more support than the rafters.

    Rafters and trusses are those that support the roof. Though both rafters and trusses are triangles in shape, the trusses have more triangle webs inside the principle frame. Rafters consist of sloping outer beams which provide support.

  • Windows & Doors

    Windows & Doors

    The windows and doors usually arrive at the same time. We try to arrange delivery just in time for installation that way windows aren’t sitting around on site.

    Most manufacturers provide an installation service when you purchase windows. We highly recommend considering this option as it can, in some cases, double the length of your warranty.

  • Roofing


    Here you have several options. The most common option for roofing in Ontario is Shingles. Asphalt shingles are affordable, attractive and last 15-25 years.

    If your budget allows it you can select from an assortment of other options such as faux clay, metal, or cedar shingles.

  • Exterior Finish

    Exterior Finish

    The exterior of your home is normally determined by the style and design. From the beginning of the original blue prints the designer has the exterior finish in mind.

    Brick is a favorite choice for many home owners, but as you likely know it can be very expensive. Often you will see only the street side of a home faced with brick, this is predominately for frugal reasons.

    Siding can com in vinyl or wood or even metal, and a very common selection today is the stucco sided house. It’s affordable with a high R value and very pleasing to the eye.

  • Rough Plumbing

    Rough Plumbing

    The plumbing rough-in means that all water supply and drain pipes have been run through bored holes in the studs and other framing members, and that all pipe connections have been made. But no sinks, faucets, or other fixtures or end elements are yet installed at this phase. The main inspection needs to be done before walls can be close up.

  • Rough Electrical

    Rough Electrical

    A rough-in here means that all electrical cables have been pulled through studs and other framing members and are inserted into wall and ceiling boxes. But the light switches, outlets, lights, and other devices are not attached. The main inspection needs to be completed before walls can be closed in.

  • Rough HVAC

    Rough HVAC

    When you think of HVAC (Heating, Ventilation, Air Conditioning) usually we just think about heat and air conditioning. But the Job of HVAC technicians is really important and you might say they install the lungs of the house.

    From exhaust fans and ventilation in your bathroom, laundry room and kitchen to jobs like moisture control protocols, heating and cooling ducts and gas line connections.

  • Insulation


    Depending upon which type of insulation material you use and how it’s applied, it’ll take a team of experienced workers to install. The insulation contractor is the person who will oversee the installation, and he or she will work closely with your builder throughout the process.
    If you’re working with any type of fibrous insulation material, if there are any cracks, gaps, air voids or compression of the material, the insulating value can be reduced as much as 50 percent. This means that not only is buying the right product critical, but having it installed professionally and properly is absolutely paramount.
  • Drywall


    The installation of drywall is typically executed by subcontractors who are extremely skilled and fast. This is considered work in the finishing stage and finishing work requires extreme precision.

    Drywall technology has come a long way in the last 30 years. Improving sound insulation, durability and even air quality.

  • Painting


    Painting takes place is two stages. First you have the primer coat. Some installers will opt for a combination primer coat but in most new builds the colour selection hasn’t yet been finalized and will be chosen by the interior decorator once the project is complete and the home is being fitted for the unique tastes of the new occupants.

    Room by room the painters will give the walls a final cleaning and ensure a dust free environment. The primer coat is applied on all surfaces where drywall has been installed.

  • Kitchen Installation

    Kitchen Installation

    Your kitchen cabinetry has been ordered long before this point. It’s one of the most important features in the new home design. Most of a customer customization’s are concentrated in this very central room of the home.

    Installation of the kitchen happens in several steps. First the cabinets, then the counter tops then the hardware and finally the appliances.

  • Bathroom Installations

    Bathroom Installation

    Bathrooms are the second more frequently customized space in the home. With options and styles to suite everyone’s individual taste it’s no wonder that a large portion of the budget goes into bathrooms.

    This phase of the construction can often be completed at the same time as the kitchen installation.

  • Finish Electrical

    Finish Electrical

    Finally all of the light switches, receptacles, heated flooring control switches, exhaust fan switches, lights, LAN ports, and other electrical hardware is installed.

    The power is now live throughout the entire house.

  • Finish Plumbing

    Finish Plumbing

    Faucets, toilettes, laundry hookups, shower and tub hardware, and any other plumbing related task is now finalized. Water is ready to be turned on.

  • Flooring


    At this stage you will see a bit of chaos as multiple work around each other to get the flooring done in the various spaces. Flooring doesn’t happen at the same time in every room as some rooms were ready for flooring before this point but its at this stage that we finalize all the flooring installations.

    If its hardwood, bamboo, carpet or ceramic this is the last call for change orders on flooring.

  • Finish HVAC

    Finish HVAC

    Now that the flooring is completed the vent covers can be installed and the Hvac system can be tested. This is the final check before inspection of all the systems involved.

  • Trim & Mouldings

    Trim & Mouldings

    There are various types and grades of mouldings available. Generally, wood mouldings are split into two categories: Clear and paint grade. Clear wood mouldings are made from solid lengths of high quality wood in many different species and grades. This type of product can be painted or stained. Paint grade wood trim consists of many small pieces of wood joined together into one long piece using adhesives and interlocking joinery. This material is referred to as “finger-jointed”. The pieces are good quality wood but they may vary in color and grain. Usually this type of trim is painted, making it virtually indistinguishable from clear trim.

    Trim can make a huge difference in the statement your home makes.

  • Water Main or Drill Well

    Main Water Supply

    Connecting to the water main required coordination with the city and permits of course. The city will excavate the main where the junction is needed and a saddle will be installed on the main. They will then install one inch tubing running from the main to new meter with a valve.

    At this point the Plumber will connect the meter box to the line leading into the home.

  • Sewer or Septic

    Connect Sewer

    A punch list is a document prepared near the end of a construction project listing work not conforming to contract specifications. The contractor must complete this work prior to collecting the final payment. The work may include incomplete or incorrect installations or incidental damage to existing finishes, material, and structures.

    It’s standard for contract agreements to be written as to allow the owner to withhold the final payment to the general contractor as “retainage”. The contractor is bound by the contract to complete a list of contract items, called a punch list, in order to receive final payment from the owner. The designer (typically a licensed Professional Architect or Engineer), is usually also incorporated into the contract as the owner’s design representative and agent, to verify that completed contract work has complied with the design.

  • Punch List

    Punch List

    When viewing a framed house before the wall coverings are installed, the building often seems complicated and to some, a daunting project. House framing actually consists of several separate “projects” assembled into one to create the finished home.

    The most common framing material is wood, but metal framing is becoming more popular. Metal may be desired in some areas and may be a code regulation in other areas as well.


Building a home takes a community of professionals to work together. My Next Home Reno is the embodiment of that community.

  • Financial Responsibility to Our Clients
  • Superior Quality and Craftsmanship
  • Quality and Value to the Projects We Deliver
  • Highest Standards in Cost Control
  • On Time and on Budget
  • Real Focus on Customer Satisfaction, Communication and Process Education


  • What are your standard finishes?

    This is one of the most common questions we get, and it’s a little bit hard to answer since each one of our homes is custom-built for the family that’s going to live in it. However, you can view our “list of standard finishes” by clicking here. If you have certain finishes or building materials you’d like to use, we’re very happy to accommodate you (actually, we love special requests). When it comes to “upgrades,” we don’t really have a system like production builders do where you look around inside a model home and say “I’d like this model, but with upgraded counter tops.” You’re never locked into a “standard” level of anything; you will always pick what goes into your home. That’s the beauty of custom.

  • What kinds of architectural styles do you offer?

    Just about any style you can think of. We don’t just work off a fixed set of floor plans, and we’re not limited to certain styles that we’ve done in the past. In fact, if you really want us to get excited about your home, ask us to build a home we’ve never done before!

    If you’re looking for a list, here are just a few of the styles we’re quite familiar with:

    • Contemporary
    • Southwestern
    • Ranch
    • Spanish Eclectic
    • Tuscan
    • Nova Scotia Craftsman
    • Cozy Cape Cod
    • Canadian Prairie
  • How long does it take to build a custom home?

    We never rush your decisions or our detailed craftsmanship. When planning to build a custom home, consider that pricing, design, financing, and construction all take time and detailed planning. Depending upon the complexity it can take 8 months up to a year or more to build a custom home from conception to move-in day.

  • What is the home building process like?

    Building a custom home with us is a seamless process. We are here to help guide you through the building process and create a hassle-free environment conducive to building the perfect custom home. First you meet with us and our designers to discuss your ideas, concepts, etc. for your new custom home. The first meeting with your custom home builder is always an important one. We want you to feel excited and informed about building your new home. Next we can help you find a premiere location to build your new home if you do not already have one picked out. Then we can help you pick and/or design a floor plan that is perfect for your family. The next step is to discuss financing, estimating, and signing the contract. During the process we also include a web-based management system so you can follow the process from the convenience of your home. After closing on your home, you move in and enjoy all the luxuries of living in an elegant custom home.

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